Warranty

Two-Year Warranty

Voncher watches include a two-year limited warranty from the date of delivery. This warranty covers manufacturing defects in the watch movement, case, dial, hands, crown, and bracelet or strap hardware under normal use.

What Is Covered

Manufacturing defects in materials or workmanship
Movement failure not caused by impact, moisture misuse, or unauthorized repair
Defective clasp, crown, bracelet link, or case component on arrival

What Is Not Covered

Normal wear, scratches, dents, fading, or cosmetic aging
Battery replacement, strap wear, or damage from accidents
Water damage caused by misuse or exposure beyond the watch rating
Damage from third-party repairs or modifications

How To Start A Warranty Request

Email support@voncher.com with your order number, photos of the issue, and a short description. Our support team reviews warranty requests within 24-48 business hours, Monday through Friday.

Resolution

If the issue is covered, Voncher may repair, replace, or refund the item depending on product availability and the nature of the defect.