You have 30 days from delivery to send a clock back for any reason.
The short version
- 30 days from the delivery date
- The clock needs to be in resalable condition with its original packaging
- We send a prepaid return label — returns are free
- Refund to the original payment method within 3–5 business days of the parcel reaching us
How to start one
- Email support@voncher.com with your order number and which clock you are returning.
- We reply with a prepaid label, usually the same business day.
- Repack the clock in its original box, attach the label, and drop it off.
You do not need to give a reason, though telling us helps us buy better.
Exchanges
Tell us which clock you would rather have and we will send it once your return is scanned by the carrier. If there is a price difference we refund or charge it at that point.
What we cannot take back
- A clock returned after 30 days from delivery
- A clock with damage that did not happen in transit — drilled mounting holes, a scratched lens, a wound-down mechanical movement forced past its stop
- Batteries, which are consumable
If a clock is faulty rather than unwanted, that is a warranty matter and there is no 30-day limit.
Refund timing
We issue the refund as soon as the return is checked in. How quickly it appears depends on your bank or PayPal — card refunds usually take 3–5 business days to post, PayPal is often faster.